What You'll Learn

How to view your current plan and subscription status
How to upgrade or downgrade your plan
How to switch between monthly and yearly billing
How to view your invoices and billing history
How to cancel your subscription (and what happens next)
How to resume a cancelled subscription

Viewing Your Current Plan

Your current plan is visible in two places in Gymkee.

From the sidebar: Look at the bottom of the left sidebar. You'll see your plan name (for example, "Gymkee Pro"), your subscription status badge, and usage bars showing how many clients and resources you're using out of your plan's limit.

From the subscription settings page:

Click Settings in the left sidebar
Click Subscription
The Plan tab shows your current plan card with the plan name, status, price, and billing cycle

Your subscription status can be one of these:

Active: Your subscription is running and fully paid
Trialing: You're on a free trial (the number of days remaining is shown)
Past due: A payment has failed and needs to be resolved
Cancelled: Your subscription has been cancelled but you still have access until the end of your current billing period

Upgrading Your Plan

If you need more clients, nutrition features, or want to remove limits, you can upgrade to a higher plan at any time.

Go to Settings > Subscription
On the Plan tab, click Update
The plan selector opens, showing all four plans (Starter, Pro, Business, Custom) as cards
Toggle between Yearly and Monthly billing at the top
Click the plan you want to switch to
Click Upgrade
Review the price breakdown (subtotal, tax, total) on the preview screen
If a payment is required, select or add a payment method
Click Update to confirm

The change takes effect immediately. You'll be charged a prorated amount for the remainder of your current billing cycle.

Important: If you're on a free trial, clicking the upgrade button will start a new paid subscription. The trial ends and billing begins right away.

Downgrading Your Plan

You can switch to a lower plan if you no longer need certain features.

The process is the same as upgrading: go to Settings > Subscription > Update, select the lower plan, and confirm.

There's one restriction: Gymkee won't let you downgrade to a plan that supports fewer clients than you currently have active. For example, if you have 12 active clients, you can't switch to Starter (which supports 5). You'd need to reduce your active client count first, or choose a plan that fits.

When you downgrade, features not included in the new plan (like nutrition on Starter) become unavailable. Your existing data is preserved, but you won't be able to access or edit it until you upgrade again.

Switching Between Monthly and Yearly

Switching your billing cycle is done from the same plan update screen.

Go to Settings > Subscription
Click Update
At the top of the plan selector, toggle between Yearly and Monthly
Select your current plan (or a different one)
Confirm the change

Switching to yearly: You'll save 2 months worth of billing. The yearly price is shown on each plan card. For example, Pro yearly costs $790/year instead of $948 (12 months at $79/month).

Switching to monthly: You'll start paying monthly at the next billing date. No savings apply.

Tip: If you're on a monthly plan, Gymkee shows a prompt on the Plan tab suggesting you switch to yearly to save money. You can click the button there to go directly to the yearly option.

Viewing Your Invoices

Gymkee uses Stripe for billing. Your invoices are accessible through the Stripe billing portal.

Go to Settings > Subscription
Click the Invoices tab
Click View invoices

This opens the Stripe billing portal in a new browser tab. From there, you can:

View all past invoices
Download invoices as PDF
See payment history and dates
View upcoming invoice details

Updating Your Payment Method

Payment methods are managed through the Stripe billing portal.

Go to Settings > Subscription > Invoices tab
Click View invoices
In the Stripe portal, update your card or payment method

If you have a past due payment, Gymkee shows a direct link on the Plan tab to resolve it. Click the payment link and follow the instructions to complete the payment.

Cancelling Your Subscription

You can cancel your Gymkee subscription at any time. There's no commitment on Starter, Pro, or Business (Custom has a 12 or 24-month commitment).

Go to Settings > Subscription
Click Update
At the bottom of the plan selector, click Cancel subscription (red button)
A confirmation dialog appears, asking if you're sure
Click Confirm
Gymkee asks you to select a reason for cancelling and provide feedback
Click Confirm to finalize the cancellation

What happens after cancellation:

Your subscription remains active until the end of your current billing period
You keep full access to all features during this time
A message appears on your plan card showing the exact date your access ends
No further charges will be made

What you lose when access ends:

You can no longer manage clients, create programs, or use Gymkee tools
Your clients lose access to Gymkee on their mobile app
Your data is preserved and will be available if you resubscribe

Resuming a Cancelled Subscription

If you cancelled but changed your mind before the end of your billing period, you can resume your subscription.

Go to Settings > Subscription
On your plan card, click Resume subscription

Your subscription is reactivated immediately. Billing continues as before, and no cancellation takes effect.

This option is only available before your current billing period ends. Once the period is over and access has been removed, you'll need to subscribe to a new plan.

Tips

Save with yearly billing. 73% of Gymkee coaches choose yearly billing and save 2 months. If you're on a monthly plan and happy with Gymkee, switching to yearly is a good move.
Check your usage before downgrading. Look at the usage bars in your sidebar to see how many clients and resources you're using. Make sure the plan you're switching to can handle your current numbers.
Keep your payment method up to date. If your card expires or a payment fails, your subscription goes to "past due" status. Resolve it quickly to avoid any interruption for your clients.

Common Mistakes

Trying to downgrade with too many active clients. If you have 20 clients and try to switch to Starter (5 client limit), the downgrade button will be disabled with a "Too many clients" message. Reduce your client count first.
Confusing cancellation with immediate loss of access. When you cancel, you keep access until the end of your billing period. You're not locked out right away.
Forgetting to resume before the period ends. If you cancel and want to come back, resume before your billing period is over. After that, you'll have to resubscribe from scratch.

Troubleshooting

Problem: My subscription shows "past due"

Why it happens: A payment failed, usually because your card expired, was declined, or has insufficient funds.

How to fix it: Click the payment link on your Plan tab, or go to the Invoices tab and update your payment method through the Stripe portal. Once the payment succeeds, your subscription returns to active.

Problem: I can't downgrade to a lower plan

Why it happens: Your current number of active clients exceeds the limit of the plan you're trying to switch to.

How to fix it: Go to your client list and deactivate or archive clients until your count is within the target plan's limit. Then try the downgrade again.

Problem: I cancelled but I'm still being charged

Why it happens: This shouldn't happen. Cancellation stops all future charges. If you see a charge after cancelling, it might be for the period that was already in progress when you cancelled (which is expected).

How to fix it: Check the charge date. If it falls within your last active billing period, it's normal. If you believe you were charged incorrectly after your access ended, contact Gymkee support.

Problem: I'm on a legacy plan and want to upgrade

Why it happens: Legacy plans (Essential, Standard, Rockstar) are older plans that are no longer offered to new users.

How to fix it: Go to Settings > Subscription > Update and choose one of the current plans (Starter, Pro, Business, or Custom). Your legacy plan will be replaced. If you're on Essential with add-ons, the update screen may suggest a plan that already includes those features.