What You'll Learn
How to view your subscriptions and check your plan details
How to pay an invoice from your coach
How to update your credit card or payment method
How to cancel your subscription
How to use the Customer Portal on pay.gymkee.io
Viewing Your Subscriptions
Your active subscriptions are displayed in the Abonnement tab of your profile.
Step-by-Step Guide
Open Gymkee and tap your profile icon
Tap the Subscription tab (third tab)
You see a list of your active subscriptions
Each subscription card shows:
Product name and emoji icon (set by your coach)
Price and billing interval (for example, $49.99 / month)
Status dot: green = Active, amber = Trial, grey = Inactive
Next renewal date: "Renews on March 15, 2026" (if your subscription is active)
End date: "Ends on April 1, 2026" (if you cancelled and your access runs until that date)
Commitment period: "Commitment until June 2026" (if your plan has a minimum commitment, shown in amber)
If you see the message "No active subscription," it means your coach has not set up Gymkee Pay for you, or you do not have any active plans.
Paying an Invoice
Your coach sends invoices via email. Each email contains a link to pay securely on pay.gymkee.io.
Step-by-Step Guide
Open the email from your coach containing the invoice
Tap the payment link in the email
The secure payment page opens in your browser on pay.gymkee.io
Review the invoice amount and details
Enter your card number, expiration date, and CVC
Tap Pay to confirm
You see a confirmation page. Your access to Gymkee is restored automatically.
If Your Access Is Already Locked
If you waited too long and your access is paused, you can also pay directly from within Gymkee:
Open Gymkee. You see a red banner at the top of your home screen with the message "Payment required" or "Invoice overdue"
Tap the Pay now button on the banner
The payment page opens in your browser
Complete the payment as described above
Return to Gymkee. Pull down to refresh your home screen. The banner disappears and your access is restored.
Opening the Customer Portal
The Customer Portal is your central place to manage everything related to your subscription and payments. It is a secure web page hosted on pay.gymkee.io, branded with your coach's logo and colors.
Step-by-Step Guide
Open Gymkee and go to your profile
Tap the Subscription tab
Tap any subscription card
Your browser opens the Customer Portal on pay.gymkee.io
From the portal, you can:
View your subscription details and status
Browse your invoice history and download receipts
See your saved payment methods
Add a new card or change your default card
Cancel your subscription
Updating Your Payment Method
If your card expired or you want to switch to a different card, update it from the Customer Portal.
Step-by-Step Guide
Open the Customer Portal (tap a subscription card in your profile)
Find the Payment Methods section
To add a new card: tap Add payment method, enter your new card details, and save
To set a card as default: tap the card you want to use, then confirm it as your default payment method
Your next payment will use the new default card.
After a Failed Payment
If your payment failed (you see a red "Payment failed" banner on your home screen):
Tap the Update payment button on the banner
The payment page opens with the failed invoice
Enter your new card details
Complete the payment
Your access is restored and future payments will use this card
Cancelling Your Subscription
You can cancel your subscription from the Customer Portal. When you cancel, your access continues until the end of your current billing period.
Step-by-Step Guide
Open the Customer Portal (tap a subscription card in your profile)
Find your subscription
Tap Cancel subscription
Confirm your cancellation
After cancelling:
You keep access to Gymkee until the end of your current billing period
Your subscription card in Gymkee shows "Ends on [date]"
An amber banner may appear on your home screen saying "Subscription ending"
No further payments are charged after the end date
Important: Commitment Periods
If your subscription has a minimum commitment (shown in amber on your subscription card as "Commitment until [date]"), you cannot cancel before that date. You will continue to be billed until the commitment period ends. After the commitment ends, you can cancel normally.
Understanding Status Banners
Gymkee shows banners at the top of your home screen when something needs your attention. Here is what each one means and what to do:
Payment Failed (Red)
What it means: Your card was declined when Gymkee tried to charge your subscription.
What to do: Tap the Update payment button. Enter a valid card and complete the payment. Your access is restored.
Time limit: You have a grace period (usually 7 days). After that, your access is paused until you pay.
Trial Ending Soon (Blue)
What it means: Your free trial period ends in a few days.
What to do: If you want to keep access, tap Subscribe now to start your paid subscription. If you do nothing, your access ends when the trial expires.
Subscription Ending (Amber)
What it means: You cancelled your subscription, and it will end on the displayed date.
What to do: If you changed your mind, tap Reactivate to resume your subscription. If you want to let it end, no action is needed.
Payment Processing (Neutral)
What it means: Your payment (typically a bank transfer or SEPA payment) is being processed.
What to do: Nothing. Wait a few business days for the transfer to complete. You can dismiss this banner.
Payment Required / Invoice Overdue (Red, Lock Icon)
What it means: You have an unpaid invoice and your access to Gymkee is locked.
What to do: Tap Pay now to open the invoice and complete the payment. Your access is restored immediately after payment.
Tips
Check your email regularly. Invoices and payment confirmations are sent by email. Mark emails from Gymkee as "not spam" so they reach your inbox.
Update your card before it expires. Go to the Customer Portal and add your new card before the old one expires. This prevents payment failures and access interruptions.
Save the Customer Portal link. If you need to access it later without opening Gymkee, check your email for previous invoice or subscription confirmation emails. They often contain a portal link.
Contact your coach for billing questions. Your coach sets the pricing, plans, and billing terms. Gymkee processes the payment, but your coach is the right person to talk to about your plan.
Common Mistakes
Waiting too long after a failed payment. The grace period is limited (usually 7 days). After that, your access is paused. Act fast when you see the red banner.
Thinking "Cancel" stops payment immediately. When you cancel, you are still charged for the current billing period. Your access continues until the end of that period, and then it stops. There is no immediate refund for the remaining days.
Trying to find invoices inside the Gymkee app. Invoice details and payment history are in the Customer Portal (on pay.gymkee.io), not in the Gymkee mobile app. Tap your subscription card to get there.
Not checking the commitment period before cancelling. If your plan has a commitment, cancelling does not stop billing until the commitment ends. Check the amber "Engagement jusqu'au..." text on your subscription card.
Troubleshooting
Problem: I tapped "Pay now" but the page doesn't load
Why it happens: Your internet connection may be unstable, or the link expired.
How to fix it: Check your internet connection and try again. If the banner link does not work, check your email for the original invoice email from your coach and use the link there.
Problem: My payment was charged but the banner is still showing
Why it happens: It can take a few moments for Gymkee to confirm your payment. This is especially true for bank transfers.
How to fix it: Pull down on the home screen to refresh. If the banner persists after a few minutes, close and reopen Gymkee. For bank transfers, wait 2 to 3 business days.
Problem: I cannot find the Subscription tab in my profile
Why it happens: The Subscription tab is always the third tab in your profile (after Infos and Stats). It may appear empty if your coach does not use Gymkee Pay.
How to fix it: Scroll across the tabs at the top of your profile. If the tab shows "No active subscription," your coach has not set up a payment plan for you.
Problem: I want to change my plan but there is no option in the portal
Why it happens: Plan changes (upgrading, downgrading, switching products) are handled by your coach, not from the Customer Portal.
How to fix it: Message your coach and ask them to change your plan. They can do this from their Gymkee dashboard.
Problem: I cancelled but I am still being charged
Why it happens: You may be within a commitment period. During the commitment, billing continues even after cancellation. Or the cancellation takes effect at the end of the billing period, not immediately.
How to fix it: Check your subscription card for a "Commitment until [date]" message. If you are within the commitment, charges continue until that date. If you believe you are being charged in error after your commitment ended, contact your coach.
FAQ
Q: Where can I see my past invoices and receipts? Open the Customer Portal by tapping a subscription card in your profile. Your invoice history is available there.
Q: Can I pause my subscription instead of cancelling? Pausing is not available from the Customer Portal. Talk to your coach. They may be able to pause your subscription from their dashboard.
Q: What payment methods are accepted? Credit and debit cards (Visa, Mastercard, and others). Some coaches also accept SEPA bank transfers. Apple Pay and Google Pay may be available depending on your coach's setup.
Q: Will I lose my workout history if I cancel? No. Your data (workout history, progress, nutrition logs) is saved in Gymkee. You just cannot access new programs or content until you resubscribe or your coach grants you access.
Q: My coach changed my plan. Do I need to do anything? Usually not. If your coach assigns you a new product or updates your subscription, the change appears automatically in your Subscription tab. You may need to pull down to refresh.
Q: I received a payment link from my coach. Is it safe? Yes, as long as the link points to pay.gymkee.io. This is the official Gymkee payment page. Never enter your card details on a page that does not match this domain.
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