What You'll Learn

How payments work between you and your coach on Gymkee
What happens when your coach sends you an invoice or subscription
How to pay, manage your subscription, and update your payment method
What the status banners on your home screen mean

Overview

Your coach uses Gymkee to manage your training, nutrition, and coaching. Some coaches also use Gymkee Pay to handle payments directly through the platform. If your coach has enabled this, you may receive invoices, subscribe to a coaching plan, or pay via a payment link.

All payments on Gymkee are processed securely through Stripe, a trusted payment platform used by millions of businesses worldwide. Your card details are never stored on Gymkee servers.

How You'll Encounter Payments

There are a few ways payments show up in your Gymkee experience:

1. Invoices via Email

When your coach sends you an invoice, you receive an email with a link. Tap the link to open a secure payment page hosted on pay.gymkee.io, where you can pay with your credit or debit card. Once paid, your access is confirmed and you can continue training.

2. Subscriptions

Your coach may set up a subscription plan (monthly, yearly, or another interval). When you subscribe, payments renew automatically on the agreed schedule. You can view your active subscriptions, check the next renewal date, and manage everything from the Abonnement tab in your profile.

3. Payment Links

Your coach may share a direct payment link with you (via message, email, or any channel). Tapping this link opens a checkout page on pay.gymkee.io where you can complete your payment.

4. Upgrade Prompts

If your coach has set up access control, some content (workouts, nutrition plans, programs) may require a subscription or purchase. When you try to open locked content, Gymkee shows a prompt with the product name, price, and a button to subscribe or purchase.

Where to Find Payment Info in Gymkee

Your Profile

Open your profile, then tap the Abonnement tab (the third tab, after Infos and Stats). Here you see:

Your active subscriptions with product name, price, and billing interval
Status indicators: a green dot for Active, amber for Trial, or grey for Inactive
Renewal date: when your next payment is due (or when your subscription ends if cancelled)
Commitment period: if your plan has a minimum commitment, the end date appears here

Tap any subscription card to open your Customer Portal on pay.gymkee.io, where you can manage your subscription, update your card, view invoices, or cancel.

Home Screen Banners

Gymkee displays important payment notifications as banners at the top of your home screen. These banners let you know if something needs your attention:

Payment failed (red): Your card was declined. Tap the button to update your payment method.
Trial ending soon (blue): Your free trial ends in a few days. Subscribe to keep access.
Subscription ending (amber): You cancelled your subscription, and it will end on a specific date.
Payment processing (neutral): Your payment (e.g. bank transfer) is being processed. No action needed.
Payment required (red, with lock icon): You have an unpaid invoice. Pay it to regain access to Gymkee.
Invoice overdue (red, with lock icon): Your invoice is past due. Pay it to continue using Gymkee.

You can dismiss some banners (like trial reminders) by tapping the X. Critical banners (like payment failed) cannot be dismissed until the issue is resolved.

Access Control: What Happens If You Don't Pay?

If your coach uses access control with Gymkee Pay, your access to training programs, workouts, nutrition plans, and other content depends on having an active subscription or paid invoice.

Here is what can happen:

Active subscription or paid invoice: Full access to everything your coach has included in your plan.
Trial period: You may have limited or full access during a trial. A banner reminds you when the trial is ending.
Payment failed: Gymkee gives you a grace period (typically 7 days) to update your payment method. During this time, you may still access your programs. After the grace period, access is paused.
Unpaid invoice: If your coach sent you an invoice and it remains unpaid past the due date, Gymkee may pause your access until you pay. A banner appears with a direct link to pay.
Cancelled subscription: You keep access until the end of your current billing period. After that, access is paused.

Important: Not all coaches use access control. If your coach does not use Gymkee Pay, you have open access to all your content and none of this applies to you.

The Customer Portal (pay.gymkee.io)

When you tap a subscription card in your profile, Gymkee opens your Customer Portal in your browser. This is a secure web page branded with your coach's identity. From there, you can:

View your subscriptions: See your plan name, price, billing interval, and current status
View your invoices: Browse your past invoices and payment receipts
Manage your payment method: See your saved card, add a new one, or change your default card
Cancel your subscription: If your plan allows it, you can cancel. Your access continues until the end of the current billing period.

Access to the portal is secured with a unique link. You do not need to create a separate account.

Paying an Invoice

When you receive an invoice from your coach, here is how to pay:

Open the email from your coach (or tap the banner in Gymkee if your access is locked)
Tap the payment link to open the invoice on pay.gymkee.io
Enter your card details on the secure Stripe checkout page
Confirm the payment
Your access is restored automatically

Gymkee accepts credit and debit cards (Visa, Mastercard, and others depending on your coach's setup). Some coaches may also accept bank transfers (SEPA), which can take a few days to process.

Tips

Keep your card details up to date to avoid interruptions. If your card expires, update it from the Customer Portal before your next renewal.
If you see a "Payment failed" banner, act quickly. The sooner you update your card, the less likely you are to lose access.
Your coach sets the prices and billing terms. If you have questions about pricing, reach out to your coach directly.
Receipts and invoices are available in your Customer Portal for your records.

Common Mistakes

Ignoring the "Payment failed" banner. Gymkee gives you a grace period, but after that your access is paused. Update your card as soon as you see the banner.
Trying to manage your subscription from within the app. The subscription tab in your profile shows your plan info, but to make changes (cancel, update card), you need to open the Customer Portal by tapping your subscription card.
Forgetting about commitment periods. Some plans have a minimum commitment. Even if you cancel, you may still be billed until the commitment period ends.

Troubleshooting

Problem: I see a red "Payment required" or "Invoice overdue" banner and can't access my content

Why it happens: Your coach sent you an invoice or your subscription payment failed, and the grace period has expired.

How to fix it: Tap the button on the banner to open the payment page. Complete the payment, and your access is restored automatically. If you do not see a button, check your email for the invoice link from your coach.

Problem: My subscription shows "Inactive" even though I paid

Why it happens: Your payment may still be processing (especially for bank transfers), or there was an issue with your card.

How to fix it: Check your email for a payment confirmation. If you paid by bank transfer, wait 2 to 3 business days. If it still shows Inactive after that, contact your coach.

Problem: I cancelled my subscription but I still have access

Why it happens: When you cancel, your access continues until the end of your current billing period. This is normal.

How to fix it: No action needed. Your access will end on the date shown on your subscription card ("Se termine le..." / "Ends on...").

Problem: I want to change my plan or upgrade

Why it happens: Plan changes are managed by your coach, not directly by you.

How to fix it: Contact your coach and ask them to update your plan. They can assign you a different product or subscription from their dashboard.

FAQ

Q: Is my payment information safe? Yes. All payments are processed through Stripe, which is PCI-DSS Level 1 certified (the highest security standard for payment processing). Gymkee never stores your full card number.

Q: Can I get a refund? Refund policies depend on your coach. Contact your coach directly to discuss any refund requests.

Q: Do I need to create an account on pay.gymkee.io? No. The Customer Portal is accessible through a secure link from Gymkee. You do not need a separate login.

Q: What if I don't see the Subscription tab in my profile? If your coach does not use Gymkee Pay, the Subscription tab may appear empty (showing "No active subscription"). This is normal.

Q: Can I pay with Apple Pay or Google Pay? This depends on your coach's Stripe configuration. Some coaches support wallet payments through the Stripe checkout page.

Q: What happens to my data if I stop paying? Your workout history, progress, and data remain saved in Gymkee. You just cannot access new programs or content until payment is restored.