This article is for clients and athletes using the Gymkee mobile app to follow their coach's programs.

Audience: Clients and athletes | This article is about the Gymkee mobile app for following your coach's programs.

What You'll Learn

How to view and update your profile information (name, email, phone, birthday, gender)
How to change your profile picture
How to update your physical stats (weight, height)
How to change the app language and measurement units
How to manage data usage and downloaded videos
How to view your coach's profile and recommend them
How to log out or delete your account

How do I access my profile on Gymkee?

Your profile is the Profile tab at the bottom of Gymkee. It displays your name, profile picture, and three tabs of information:

Infos tab: your physical stats (height, weight, age, gender), contact details (email, phone), and your coach's card
Stats tab: your workout completion stats (done, missed, percentage), assessment stats, and measurement graphs over time
Subscription tab: your active subscriptions with pricing, status, renewal dates, and commitment periods

To access your settings, tap the gear icon in the top-right corner of the Profile screen.

How do I update my personal information on Gymkee?

Tap the gear icon on the Profile screen to open Settings. Under the My account section, you can update the following:

Personal Info: tap to change your first name and last name
My email address: tap to update your email (must be a valid email format)
My password: tap to change your password (see the dedicated section below)
My phone number: tap to update your phone number
My date of birth: tap to set or change your birthdate
My weight: tap to update your current weight (displayed in kg or lbs based on your unit settings)
My size: tap to update your height (displayed in cm or ft based on your unit settings)
My gender: tap to select Man or Woman

Each setting opens its own screen. Make your changes and tap Update to save.

How do I change my profile picture on Gymkee?

There are two ways to change your profile picture:

From the Profile screen:

Tap your profile picture directly
A menu appears with two options: Choose from the photo library or Take a picture
Select your preferred option
Your photo uploads and updates immediately

From Settings:

Open Settings from the gear icon
Tap My profile picture
The same menu appears with library and camera options

On Android, Gymkee will request camera permission the first time you choose to take a picture.

How do I change the language on Gymkee?

Open Settings from the gear icon on the Profile screen
Under Application settings, tap Language
Select from the 6 available languages:
- Deutsch
- English (US)
- Espanol
- Francais
- Italiano
- Portugues (Brazil)
The interface changes to your selected language immediately as a preview
Tap Update to save your choice

If you go back without saving, Gymkee reverts to your previous language.

How do I change measurement units on Gymkee?

Open Settings from the gear icon on the Profile screen
Under Application settings, tap the row showing your current units (e.g., "kg / cm")
Two settings appear:
- Mass unit: choose between Grams (kg) or Ounces (lbs)
- Length unit: choose between Meters (cm) or Feets (ft)
Tap Update to save

These units affect how weight, height, food amounts, and measurements are displayed throughout Gymkee.

How do I save mobile data on Gymkee?

Gymkee offers two settings to reduce data usage, both found under Application settings in Settings:

Data saver:

Tap Data saver
Toggle Automatically start video playback on or off
When off, exercise videos only play when you tap them, saving mobile data

Video data:

Tap Video data
View all downloaded workout videos with their file sizes and thumbnails
Delete individual videos by tapping the trash icon next to each one
Tap Clear cache at the bottom to delete all downloaded videos at once
The total storage used is shown at the bottom of the screen

Downloaded videos reduce data consumption during workouts and allow you to train offline. Clearing them frees up phone storage but means videos will need to be re-downloaded.

How do I see my coach's profile on Gymkee?

Go to the Profile tab
On the Infos tab, scroll down to see your coach's card showing their name and photo
Tap the coach card to open their full profile

Your coach's profile shows:

Profile picture and full name
Email address
Birthday and age (if shared)
Social media links (Facebook, Instagram, Twitter, LinkedIn) if your coach has added them

To recommend your coach to someone, tap the Recommend button. This opens your device's share menu with a pre-written recommendation message containing your coach's name and email.

How do I change my password on Gymkee?

Open Settings from the gear icon on the Profile screen
Tap My password
Enter your current password
Enter your new password
Confirm your new password by entering it again
Tap Update

Password requirements: at least 8 characters, 1 uppercase letter, 1 lowercase letter, and 1 number.

You can toggle password visibility using the eye icon next to each password field.

How do I delete my account on Gymkee?

Open Settings from the gear icon on the Profile screen
Scroll to the bottom and tap Delete my Gymkee account
Read the warning about permanent data loss
Enter your current password to confirm
Tap Delete my account

Deleting your account permanently removes all your data: workout history, session results, progress photos, and measurements. After deletion, you are automatically logged out. This action cannot be undone.

Tips

Keep your weight up to date, as Gymkee uses it for calorie estimation during workouts and activities
Download workout videos over Wi-Fi before heading to the gym to save mobile data and train offline
Check the Stats tab regularly to see your workout completion rate and assessment progress over time
If your coach has social media links, you can open them directly from their profile card

Common Mistakes

Forgetting your current password when trying to change it. You need your current password to set a new one. If you forgot it, use the password reset flow from the login screen instead.
Changing the language without tapping Update. If you select a new language but navigate back without saving, Gymkee reverts to your previous language. Always tap Update to confirm.
Deleting downloaded videos and expecting to train offline. Clearing your video cache means exercise videos will need an internet connection to play. Re-download before going to the gym.

Troubleshooting

Problem: I cannot update my password

Why it happens: The current password you entered is incorrect, the new password does not meet the requirements (8 characters minimum, 1 uppercase, 1 lowercase, 1 number), or the new password and confirmation do not match.

How to fix it: Verify your current password is correct. Ensure your new password meets all requirements. Make sure both new password fields match exactly.

Problem: My email update fails with "This address is already in use"

Why it happens: Another Gymkee account is already registered with that email address.

How to fix it: Use a different email address. If you believe the other account is yours, contact Gymkee support.

Problem: My profile picture does not update

Why it happens: The image upload may have failed due to a poor internet connection, or camera permissions were denied on Android.

How to fix it: Check your internet connection and try again. On Android, go to your device settings and grant Gymkee camera and photo library permissions.

Problem: I cannot delete my account

Why it happens: The password you entered to confirm deletion is incorrect.

How to fix it: Enter the correct password for your Gymkee account. If you forgot your password, change it first from Settings before attempting deletion.

Frequently Asked Questions

Q: How do I log out of Gymkee? A: Open Settings from the gear icon on the Profile screen, scroll to the bottom, and tap Log off. A confirmation prompt asks if you really want to disconnect. Tap to confirm, or choose Stay on Gymkee to cancel.

Q: Can I use Gymkee in multiple languages? A: Gymkee supports 6 languages (Deutsch, English, Espanol, Francais, Italiano, Portugues), but you can only use one at a time. Go to Settings > Language to switch. The change applies instantly across the entire app after you tap Update.

Q: How do I update my weight on Gymkee? A: Go to Settings > My weight. Enter your new weight and tap Update. Your weight is shown in kg or lbs depending on your unit settings. Keeping it accurate improves calorie estimation for workouts and activities.

Q: Does my coach see when I change my settings? A: Your coach does not receive notifications when you change settings like language, units, or password. However, your coach can see your updated profile information (name, weight, height, gender) since this data is part of your athlete profile.

Q: Can I recover a deleted account? A: No. Account deletion is permanent. All data, including workout history, progress photos, measurements, and session results, is permanently removed. There is no way to recover a deleted account.

Q: How do I change my email address on Gymkee? A: Go to Settings > My email address. Enter your new email address and tap Update. The email must be valid and not already used by another Gymkee account.

Q: What does the Subscription tab show? A: The Subscription tab on your Profile screen shows all your active subscriptions from your coach. Each subscription card displays the product name, price, billing interval, status (Active, Trial, or Inactive), next renewal or end date, and commitment period if applicable. Tap a subscription card to manage it through the payment portal.